Oprising: MSP Continual Improvement Hour
A live session for MSP Service Desk leaders and managers who want Continual Service Improvement (CSI) that actually survives BAU.
Come for the tips. Stay for the “ohhh, that’s how you run it” moment.
What we’ll cover:
Part 1: The CSI process
How to run continual improvement without it turning into a side project that never lands.
Part 2: Challenges → actions
We’ll take one or two common MSP Service Desk challenges and show how to turn “we should fix this” into a managed plan.
Part 3: Live demo in Oprising
See the process end-to-end in the platform (assessment → actions → ownership → deadlines → progress).
Part 4: Q&A
Bring your questions, edge cases, and “yes but…” scenarios.
Ideal if you’re currently still tracking CSI in spreadsheets, Planner, PSA tickets and email.