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Transform Your MSP from Firefighting to Strategic Control

The 90 Day Service Excellence Accelerator

Are you tired of being stuck in the weeds, constantly firefighting daily service issues instead of driving strategic growth?

This intensive 'done-with-you' programme helps MSP Service Managers with 15+ staff move from operational chaos to service control in just 90 days.

Focus on what matters, ditch the chaos, get stuff done!

Why Most MSPs Struggle with Service Improvement

You know your service delivery needs work. You've probably tried:

  • Implementing new processes that nobody follows
  • Setting SLAs that get missed regularly  
  • Training that doesn't stick
  • Tools that create more work than they solve

Sound familiar? The problem isn't your team or your tools - it's the approach.

Most MSPs try to fix everything at once, without understanding where they actually are or having a clear roadmap for improvement.

The Proven Framework for Service Transformation

  • Clear Baseline Assessment

    Know exactly where you stand across all service areas

  • Prioritised Improvement Roadmap

    Focus on what will make the biggest impact

  • Structured Implementation

    Step-by-step guidance over 90 days

  • Accountability and Support

    Regular check-ins to keep you on track

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How it works
Session Format
Session One
Session two
Session 3
Session 4
Session 5
Session 6
Focus on what matters, ditch the chaos and get stuff done

Is This For You?

This intensive programme is designed for:

  • MSPs with 15+ staff members
  • Service-focused roles (Service Desk Manager, Service Delivery Manager, Business Excellence Manager, or similar)
  • Committed leaders ready to dedicate 1-4 hours per week to improvement activities
  • Growth-minded MSPs serious about transformation, not just quick fixes

This isn't about adding more to your plate - it's about working smarter, not harder.

What's Included:

  • 6 fortnightly mastermind sessions (60 minutes each)
  • Your own actionable CSI roadmap
  • 3 months free access to the Oprising platform
  • Direct access to 25+ years of industry expertise
  • Ongoing support and accountability


**Investment:** No financial cost - this programme runs on a mutual value exchange. You provide feedback for platform development and allow your transformation to be used as a case study (with full confidentiality for sensitive business information).

Ready to Transform Your Service Delivery?

The next cohort starts in September 2025, with just 5 places available.

Register your interest below and I'll be in touch with more details.

Even if this cohort is full, I'll keep you informed about future opportunities and can discuss other ways I might be able to help.

Have Questions?

Book a 15-minute chat to discuss whether this programme is right for your MSP