How Oprising Works:
Most tools track work; very few help you improve the way work is delivered.
Oprising runs Continual Service Improvement(CSI) end to end: assess capability, identify the highest-impact gaps, and turn them into prioritised actions with clear definitions of done.
Assign owners and deadlines, track status and evidence as work happens, and reassess to prove progress and keep momentum.
It is the structured improvement layer above your operational tools, built for Service Improvement and Operational Excellence. Maintained as part of BAU, not a one-off project, so improvement work stays visible and moves to completion.
What gets in the way:
-
- Firefighting dominates.
- No clarity on what “good” looks like.
- Initiatives stall at 80%.
- Consultant dependency.
- Hard to prove value or justify premium pricing.
|
Issues |
How we help |
What that means for you? |
|
Don't know what to improve |
381-point assessment identifies gaps and blind spots |
We assess gaps and tell you what's missing |
|
Don't know HOW to improve |
1,300+ proven actions with step-by-step guidance |
We provide the framework AND the how-to |
|
Initiatives stall and fade |
Built-in accountability, progress tracking, CSI Log |
Track progress and ensure nothing gets forgotten |
|
Improvement buried in daily chaos |
Separate strategic layer above operational tools |
Your PSA is for customers. Oprising is for improvement. |
|
Can't prove impact |
Previous assessment results, visual dashboards |
Measurable progress and visual proof of improvement |
|
Expensive consultants |
Platform with 25+ years expertise at fraction of cost |
Knowledge in a box - proven actions without consultancy fees |
|
Audit anxiety |
Continuous improvement tracking with evidence |
Show auditors structured improvement, not just checkboxes. |
What changes:
- Clear actions tied to root causes
- A detailed baseline
- Owners, dates, dashboards
- Sustainable in‑house capability
- Evidence for Service Excellence
That creates the foundations of clarity, consistency, predictability, and Service Excellence.
Comprehensive Assessment:
A 381‑pointassessment provides a complete baseline, surfaces blind spots, and prioritises high‑impact fixes across your MSP.
Suggested Improvement Actions (with definitions of done)
This is Oprising’s differentiator: not just the what, but the how.
Each assessment point includes clear, practical actions with definitions of “done”.
Typical actions include:
- Define and document the process
- Review and update existing steps
- Communicate and train
- Establish and baseline metrics
- Monitor, adjust, and embed
Ownership and Accountability:
Assign owners, set deadlines, track status, capture evidence, and reassess whenever needed.
Anecdotes are replaced with measurable, visible progress.
Single Source of Truth:
One place for all Service Improvement work.
Log new requests, apply lightweight justification, approve or reject clearly, and track every improvement from idea to completion.
Working with a consultant already? Invite them to add plans and actions, so everything sits in one place
Unlimited Users, one MSP price:
Improvement is cross‑functional.
Per‑MSP pricing removes licence friction so leadership, finance, marketing, and technical teams can all contribute. Working with an external consultant across any area of your MSP? You can invite them into Oprising.
How Oprising Works with Your Stack:
- PSA: manages daily customer work; Oprising drives improvement.
- Task managers: track known tasks; Oprising identifies what needs to be done and explains how.
- Compliance tools: capture evidence; Oprising demonstrates ongoing improvement and Service Excellence.